Responsibilities: - Manage the operational and fiscal activities in the areas of Inventory Control, PC and Laptop Config/Audit, Shipping, Receiving & Specialty Products - Review and present operational processes and procedures to offer improvement - Oversee storage and distribution of product and material related to inventory - Responsible for the management of third-party logistics providers and freight operations. Monitor and control all warehouse and transportation activities and ensure cost and operational efficiencies while maintaining the required service levels to external and internal customers. - Develop, implement, and improve Standard Operating Procedures (SOPs). Work with TC teams to establish and ensure the execution of operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, inventory accuracy and compliance, and driving active safety programs. - Analyze processes and problems and work with various levels of management to develop better solutions - Oversee inventory control, the cycle count program and management. - Assist and direct the work efforts of Managers and Supervisors - Conduct interviews and assist in hiring new staff, provide employee coaching feedback in accordance with company policies and procedures - Assist staff to resolve complex or out of policy operational challenges - Coordinate with the Executive Management for appropriate staffing and disciplinary resolutions - Responsible for meeting all department productivity deadlines and quality goals per customer requirements - Manages process and ensures tracking and publishing of warehouse and distribution metrics and KPIs. - Communicate with management of all levels on any related operational duties or requirements - Develop and implement programs to ensure the safety of all warehousing personnel, equipment, and property. - Ensures high level of customer service for all requests. Ensure and manage the domestic and international shipments of all finished goods, internal transfers, and commercial shipments.

- Receive and screen telephone calls and visitors - Answer routine questions or direct them to the appropriate personnel - Receive, open and distribute mail daily - Assist and support department personnel - Perform miscellaneous support functions as assigned - Place and regulate online office supply orders - Coordinate guest Wi-Fi accounts - Receive and direct catering to correlated meetings/parties - Maintain facilities and office areas - Facilitate communication with current facility vendors - Reconcile and code freight carrier invoices - Process sales orders as assigned - Other MISC tasks as assigned by Manager

So, what’s the role? As the Senior HR Business Partner act as a trusted advisor for the 2nd Gear Operations Team. You will be driven by the challenge of partnering with the business to help achieve the business agenda and unlock talent potential. As part of your role you will be able to quickly build strong relationships with all internal stakeholders and be the first point of contact for all HR related queries.  You will be able to think on your feet, be solutions focused and results driven.   What will I do? - Drive the talent agenda o   Dynamic career conversations, in alignment with managers, to reinforce retention and optimize skillsets across the 2nd Gear teams o   Support business in talent acquisition, and a pipeline for future talent o   Structure and proactive succession planning o   Support line managers in their decision making for promotions/offers and in delivering key messages to their teams o   Identify strategic resourcing requirements (including current and projected skill / capability gaps) to develop and execute strategic resource - Pro-actively lead and manage all first line employee relations cases, ensuring managers are offered practical advice and guidance in line with current legislation. - Be able to lead and manage all end-to-end change and offer both tactical and strategic support to management in respective area. - Support Corporate HR with projects and duties as assigned

- Communicate all details regarding fulfillment of sales orders, including status inquiries and tracking details to sales team - Obtain all documents needed for sales order processing from sales reps in a timely manner - Setup customer details in Great Plains, including payment term and tax-exempt setup requests - Allocate equipment to pending orders, according to SOP - Communicate with collections team in regard to customer account balance issues - Communicate with 2NDGEAR operations and purchasing team in regards to backordered items on pending sales orders - Act as primary back-up for 2NDGEAR accounting personnel during month-end closing process - Suggest and help implement improvements to current sales order fulfillment processes and/or controls, including automation and streamlining of existing functions - Prepare and/or update the daily sales report - Participate in year-end audit

- Makes phone sales presentations to prospective customers - Prospects for new accounts and seeks opportunities to increase existing ones. Conducts regular sales calls to develop customer relationships and follow up on leads - Tracks sales deals through closing and finalizes sales contracts - Meets established quotas and sales goals - Ensures products are delivered on time. Monitors inventory levels to avoid product shortages - Forecasts long range account sales, inventory levels, and product needs, and communicates related information regularly to management - Log prospecting activities into the CRM system, and determine results via reports and metrics analysis - Ensures that customers are satisfied with Company products and services and well supported through phone contact - Obtains customer feedback and continually works to improve products and services - Resolves customer requests, complaints, and problems working with necessary Insight departments - Promotes goodwill and conveys a positive image of Insight Investments

- Assumes overall responsibility for the effective performance of all purchasing related functions for 2ndgear Division - Oversees ALL equipment purchases by the Buyers for relevancy, pricing and accuracy. - Identifies, recommends, and reviews opportunities from all Buyers for “spec. buy” equipment - Collaborates with Tech Center staff on the purchase of parts/units needed for refurbishment, repair or replacement warranty claims. - Directs and updates 2NDGEAR’s technical audit team to ensure that grading of used equipment is consistent and meets established quality standards. - Maintains appropriate inventory levels of Core Equipment for Resale throughout year based on seasonal trends, overall value, aging, demand and Executive Management directives. - Directs wholesale traders in selling aged inventory. Reviews and approves deals for health and company benefits. - Collaborates with FAR Group reporting by managing aged inventory and standard inventory reserve practices. - Sets all pricing (Floor and Retail) to Sales Teams for New and Off Lease product that aligns with 2ndgear margin goals. - Manages Core Products/Addons Pricing Portal by determining the FMC’s (Fair Market Cost), links quantities available and updates Portal as needed. - Reviews, Adjusts, Approves Monthly Wholesale Traders PO Transfer Commissions for Audit quality of Purchases made and accuracy. - Reviews, Adjusts, Approves Monthly Sales Representatives commissions file for accurate FMC and margin attainment. - In concert with FAR Group, review and validate IFS Transfer amounts monthly. - Collaborates with Marketing/Web Team on product specials, updates and strategies to sell new or aging items. - Assumes responsibility for establishing and maintaining professional business relations with Vendors and major Distributors to maximize the relationships. - Establishes New Refurbish/Used Vendor criteria for on boarding and oversees their progression and value to the company through payment terms, quality, audit results, delivery times and responsiveness. - Reports and takes actions accordingly to monthly appraisals of audited equipment by Vendors and Buyers. (Put Vendors on hold and/or counsel buyers) - Establishes and oversees RTV process with Vendors and Buyers - Provides leadership through effective goal setting, delegation, and communication - Conducts regular staff meetings to ensure that personnel are well informed of changes in policies and procedures - Supervises, trains, and coordinates 2ndgear Purchasing personnel both Domestic and International. Aids and supports as needed. - Conducts performance appraisals. Formulates and implements employee corrective actions as needed. - Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel. - Be an ambassador and advocate of outsourcing efforts and team. - Assist IFS/RED8/Portfolio Management in obtaining market information (FMV, product relevance, buyback pricing) - Manages and develops business process improvements to purchasing process and other adjacent processes. - Responsible for the effective performance of all inventory control and aspects of purchasing associated with 2NDGEAR - Work with Executive Management to determine roadmap for future opportunities including revenue growth, margin attainment, staffing, etc.

- Manages and monitors sales teams’ responsibilities and duties and motivates salespersons to meet monthly quotas - Develops relationships with current and prospective clients through multiple channels - Ensures customer satisfaction with company products and services - Obtains customer feedback and continually works to improve products and services - Resolves customer requests, complaints, and problems working with necessary Insight departments - Makes recommendations regarding product development, pricing, and sales projections - Conducts sales presentations to prospective customers, occasional customer visits, responds timely to internet inquires - Prospects for new accounts and seeks opportunities to increase existing ones through regular e-mail marketing campaigns - Conducts regular sales calls to develop customer relationships and follow up on leads - Utilize internet resources and company website to develop leads and marketing strategies - Tracks sales deals through closing and finalizes sales contracts - Meets established quotas and sales goals - Ensures products are delivered on time. Monitors inventory levels to avoid product shortages - Forecasts long range account sales, inventory levels, and product needs, and communicates related information regularly to management - Log prospecting activities into the company provided database - Promotes goodwill and conveys a positive image of Insight Investments - Other duties assigned