The Customer Experience Specialist (CES) is responsible for ensuring an exceptional end-to-end client experience across all managed IT services. This role serves as the primary advocate for the customer, bridging communication between clients and technical teams while proactively managing satisfaction, expectations, and service outcomes. - Serve as a primary point of contact for assigned managed services clients - Monitor client satisfaction across service desk interactions, projects, and ongoing...

We are looking for a highly motivated, ambitious Service Coordinator to manage high volume shipments from hundreds of locations throughout the US. The role collaborates with various departments to ensure day-to-day shipments are completed in a timely manner. This person must have the ability to thrive under tight deadlines in both self-managed and in a team environment. Our Coordinator will have excellent written and verbal communications skills, time management, customer service, and organizational skills. Experience routing orders through vendor portals, emails or phone, and following customer shipping instructions is necessary to be successful in this position.

We are seeking a highly motivated and detail-oriented Salesforce Business Analyst to join our team in Irvine, California. This in-office role will work closely with cross-functional user groups to support and enhance our Salesforce platform, with a strong focus on data cleanup, reporting, dashboards, data loading, and Marketing Cloud integration.   Key Responsibilities: -

- Communicate all details regarding fulfillment of sales orders, including status inquiries and tracking details to sales team - Obtain all documents needed for sales order processing from sales reps in a timely manner - Setup customer details in Great Plains, including payment term and tax-exempt setup requests - Allocate equipment to pending orders, according to SOP -

- Contact customers with pricing information, request financial statements, follow-up on outstanding documentation and negotiate closure - Contact customers, vendors, and corporate employees to structure front-end deals in order to facilitate administrative requirements - Resolve customer inquiries on schedule, proposals, equipment lease base, contractual terms and conditions -

Founded in 1987, Insight Financial Services (IFS), a division of Insight Investments, Corp, is a leading provider of technology equipment leasing and financial advisory services, serving a diverse list of corporate enterprises, education institutions, and government agencies. Our mission is to deliver customized, cost-effective leasing solutions that empower North American companies to optimize their capital expenditures and drive growth. With four decades of experience, IFS has built a reputation for integrity, innovation, and customer-centric service. IFS is headquartered in Irvine, CA and IFS manages a portfolio of $1.4 billion in equipment.

The Principal Architect – Networking reports to the VP of Pre-Sales Architecture and plays a critical role in building and delivering Red8’s Network Modernization Practice across both pre-sales and post-sales engagements. This senior technical leader drives networking strategy across data center, cloud, campus, WAN, and Network-as-a-Service (NaaS) offerings. The role includes technical leadership, customer engagement, and team growth, with dotted-line alignment to the CTO.