We’re looking for a self-motivated junior candidate that can learn and carve out a role supporting our senior IT team with core Applications for ERP, Shipping, and other related custom-built modules & portals.

This individual will primarily act as a technical liaison between the IT dept & the different business units and expected to work on tasks/priorities set by the manager including:

• Learning the various business applications at a more intermediate level. Understanding the relationships between them and workflows.
• Identifying & tracking application issues in ticketing system and probing end users to get more detail as well as validating and documenting steps to reproduce them.
• Conducting basic gap analysis when requested to find discrepancies between user requirements and system capabilities.
• Participating in User Acceptance Testing and assisting end users to collect feedback.

As a result, being a team player and the ability to work together with multiple divisions are vital to success.

Primary Responsibilities:

•  Business Application Support: Provides daily 1^st and 2^nd tier support for designated applications. Monitors production systems with end users to ensure proper functioning and completion of business operations. Researches and resolves issues according to defined prioritization/severity of tickets.
• Requirements Definition and Analysis: Assists the team with collecting and documenting system requirements for projects and evaluating potential solutions.
• Business Process Improvement: Identifies opportunities for process and reporting improvement when collaborating with users; makes relevant recommendations when appropriate and tracks it in a ticket/backlog.
• System Maintenance: Participates in weekly system tasks and routines assigned by team to ensure data integrity in applications. Completes all work using established methodologies and procedures.

• Experience – At least 1 year of professional experience
• Education - Degree in a related IT or Business field
• Software – MS Word, Excel, Outlook
• Candidates in consideration will need to successfully pass a background test.

• General understanding of concepts, techniques, and standards in systems analysis, as well as IT principles and practices. Eventually learn core business applications at a more advanced level to be able to provide immediate resolution.
• Must be able to work in a warehouse environment a few times a year when needed for system maintenance and training. Prior ERP or Shipping Application experience not required but a huge plus.
• Must be proactive, tech savvy and willing to learn new applications and troubleshoot issues on fly.

Salary Range: $50,000 - $65,000.

Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.