Insight Investments Corporate Office - Costa Mesa, CA

Service Coordinator - Red 8

Job Locations US-CA-Costa Mesa
Job ID
Regular Full-Time


  • Interface with Customer Leadership, Project Management Office and prospective employees.
  • Interface with Red8 Leadership, Systems Engineers, Sales Representatives, Sales Operations and Project Managers
  • Translate Managed Services Agreement to Service Level Agreements and deliverables
  • Understand financial aspects of the Managed Services Agreement and translate into monthly invoicing.
  • Interface with Customers employees to schedule delivery and pickup of IT equipment
  • Track shipping and delivery, troubleshooting issues
  • Participate in Customer planning sessions to determine future need. Translate needs to impact on the Managed Services resources.
  • Manage and report on equipment inventory
  • Respond to Customer tickets (multiple Customers from multiple ticketing systems)
  • Maintain time and expense records for services
  • Recognize revenue for time and material and monthly recurring services
  • Maintain process, runbook documentation
  • Provide and document process improvement suggestions
  • Help maintain the schedule of all resources attached to the Managed Service
  • Assist in writing SOWs using automated system
  • Prepare and present presentations on various metrics to senior and executive management (Customer and Red8)
  • Run smaller projects such as small implementation projects

Qualifications / Education

  • Good understanding of Information Technology the flow of a project in order to schedule projects
  • Advanced proficiency with MS Excel, MS Project, intermediate proficiency with other MS Office software
  • com experience a plus
  • Basic math skills


  • Bachelor’s Degree or equivalent work experience preferred


  • Proven track record of successful service or project coordination in a multi-team environment
  • Must be highly motivated individual with high level of initiative, attitude and willingness
  • Must be a team player, willing to assist other at all levels of the organization
  • Strong verbal and written communication skills; excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
  • Ability to communicate effectively on a one-on-one basis or in a group setting
  • Must have problem solving and decision-making abilities, including the ability to analyze the data, identify trends, suggest improvements, plan for implementation and execute multiple plans simultaneously
  • Strong attention to detail


  • Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!