• Interface with Customer Leadership, Project Management Office and prospective employees.
• Interface with Red8 Leadership, Systems Engineers, Sales Representatives, Sales Operations and Project Managers
• Translate Managed Services Agreement to Service Level Agreements and deliverables
• Understand financial aspects of the Managed Services Agreement and translate into monthly invoicing.
• Interface with Customers employees to schedule delivery and pickup of IT equipment
• Track shipping and delivery, troubleshooting issues
• Participate in Customer planning sessions to determine future need. Translate needs to impact on the Managed Services resources.
• Manage and report on equipment inventory
• Respond to Customer tickets (multiple Customers from multiple ticketing systems)
• Maintain time and expense records for services
• Recognize revenue for time and material and monthly recurring services
• Maintain process, runbook documentation
• Provide and document process improvement suggestions
• Help maintain the schedule of all resources attached to the Managed Service
• Assist in writing SOWs using automated system
• Prepare and present presentations on various metrics to senior and executive management (Customer and Red8)
• Run smaller projects such as small implementation projects

• Good understanding of Information Technology the flow of a project in order to schedule projects
• Advanced proficiency with MS Excel, MS Project, intermediate proficiency with other MS Office software
• com experience a plus
• Basic math skills

Education:

• Bachelor’s Degree or equivalent work experience preferred

• Proven track record of successful service or project coordination in a multi-team environment
• Must be highly motivated individual with high level of initiative, attitude and willingness
• Must be a team player, willing to assist other at all levels of the organization
• Strong verbal and written communication skills; excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
• Ability to communicate effectively on a one-on-one basis or in a group setting
• Must have problem solving and decision-making abilities, including the ability to analyze the data, identify trends, suggest improvements, plan for implementation and execute multiple plans simultaneously
• Strong attention to detail

• Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.