Insight Investments Corporate Office - Costa Mesa, CA

Service Coordinator - Red 8

Job Locations US-CA-Costa Mesa
Job ID
2020-1513
Type
Regular Full-Time
Division
Red8

Responsibilities

  • Interface with Customer Leadership, Project Management Office and prospective employees.
  • Interface with Red8 Leadership, Systems Engineers, Sales Representatives, Sales Operations and Project Managers
  • Translate Managed Services Agreement to Service Level Agreements and deliverables
  • Understand financial aspects of the Managed Services Agreement and translate into monthly invoicing.
  • Interface with Customers employees to schedule delivery and pickup of IT equipment
  • Track shipping and delivery, troubleshooting issues
  • Participate in Customer planning sessions to determine future need. Translate needs to impact on the Managed Services resources.
  • Manage and report on equipment inventory
  • Respond to Customer tickets (multiple Customers from multiple ticketing systems)
  • Maintain time and expense records for services
  • Recognize revenue for time and material and monthly recurring services
  • Maintain process, runbook documentation
  • Provide and document process improvement suggestions
  • Help maintain the schedule of all resources attached to the Managed Service
  • Assist in writing SOWs using automated system
  • Prepare and present presentations on various metrics to senior and executive management (Customer and Red8)
  • Run smaller projects such as small implementation projects

Qualifications / Education

  • Good understanding of Information Technology the flow of a project in order to schedule projects
  • Advanced proficiency with MS Excel, MS Project, intermediate proficiency with other MS Office software
  • com experience a plus
  • Basic math skills

Education:

  • Bachelor’s Degree or equivalent work experience preferred

Skills

  • Proven track record of successful service or project coordination in a multi-team environment
  • Must be highly motivated individual with high level of initiative, attitude and willingness
  • Must be a team player, willing to assist other at all levels of the organization
  • Strong verbal and written communication skills; excellent interpersonal skills with the ability to provide superior customer service and maintain cooperative working relationships
  • Ability to communicate effectively on a one-on-one basis or in a group setting
  • Must have problem solving and decision-making abilities, including the ability to analyze the data, identify trends, suggest improvements, plan for implementation and execute multiple plans simultaneously
  • Strong attention to detail

 

  • Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.

Division

Red8

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