Insight Investments Corporate Office - Costa Mesa, CA

  • Service Desk Technician

    Job Locations US-NM-Albuquerque
    Job ID
    2018-1352
    Type
    Regular Full-Time
  • Responsibilities

    • First level response to management of onsite hardware and information systems
    • Including setup, configuration, support, and problem resolution
    • Maintenance and support of power, internet, and wireless communication connectivity to all office systems
    • Troubleshoot program issues, hardware failures, printing, and other concerns presented within rapid response times
    • Special project and requests as assigned
    • Provide help desk related support to end users
    • Installation of end user technical equipment

    Qualifications / Education

    • Minimum 2 years work experience in system support / helpdesk related area
    • Advanced technical knowledge of hardware / software operations in a Microsoft based environment. Network connectivity and communication experience is a plus
    • Experience with Windows operating system and computer hardware. Experience with MS Office Suite products
    • Excellent knowledge of PC hardware and MS Windows 10 desktops
    • Firm knowledge of MS Office suite of applications – Office 365 a plus
    • Moderate proficiency with MS Word, MS Excel, MS Power Point
    • SQLServer and/or Access database knowledge a plus
    • Bachelors Degree preferred
    • A+, Network+ or MCP certifications a plus

    Skills

    • Multi-task oriented with desire to work in a fast-paced environment
    • Must be team player willing to assist others at all levels of the organization
    • Strong communication skills (both written and verbal)
    • Strong organizational and time management skills with the ability to multi-task and work autonomously or with a team
    • High level of attention to detail and accuracy
    • Ability to have flexible hours based on IT team schedules
    • Ability to communicate effectively on a one-on-one basis or in group setting
    • Must be highly motivated individual with high level of initiative and a positive attitude
    • Ability to exercise strict confidentiality
    • Analytical, quantitative and problem-solving abilities
    • Excellent punctuality and reliability

     

    Insight Investments, LLC is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.

     

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